Our Strategic Plan Process

ECDC has consistently delivered essential services to the community, successfully fulfilling our mission and upholding high standards of client care. This year, our primary objective is to enhance access to mental health services in response to the growing needs within our area. The 2025 Performance Improvement Plan is informed by comprehensive data from the Performance Analysis Reports spanning 2020-2024, alongside additional relevant sources:

ECDC clients:                       Satisfaction Questionnaires          

                                                Attendance Rates

                                                Discharges, including GAF change, and discharge reason

                                                Types of Services Utilized 

                                                Total number of sessions provided

                                                Grievance Forms/Complaints

                                                Referral Sources

                                                Call Screenings

                                                Residence of Clients, by county

                                                Top 5 Diagnoses

                                                Other Demographic Data

ECDC staff:                           Satisfaction Questionnaires and Interviews

                                                Critical Incidents and Accident Reports

                                                Staff Longevity/Turnover

                                                Performance Improvement Action Plans

                                                Peer Review Reports

                                                Annual Evaluations

                                                Areas of Expertise and Specialized Training

ECDC Officers/Directors:  Agency financial trends

                                                Tax Documents

                                                Bank Statements from previous Fiscal Year

                                                ECDC Timeline of Significant Events

                                                Current Resources, Expertise, and Technology

 Available

                                                Accessibility Plan and Status Report

Referral Sources

in the Community:            Interview, satisfaction information, and community needs assessments

Local MH Agencies:            Services offered, areas of duplication, opportunities

                                             for improvement or collaboration, areas of competition from other agencies

                                              in the catchment area, potential advertising issues

External Environment:        Nation’s Economy

                                                Local Economy

                                                New and Pending Federal and State Legislation for Mental Health Services

                                                Program-Specific Markets

                                                New Markets

The information collected was analyzed by the leadership and used to determine the current performance improvement plan and to update the strategic plan, which is also inherently linked to all other forward-reaching plans, to include our accessibility plan, program plans, technology plan, corporate compliance plan, and financial plans.

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Our 2025 Strategic Plan positions ECDC to meet escalating mental health needs by expanding capacity, enhancing access, optimizing operations, and strengthening our workforce and community ties. Grounded in 2024 data and the 2025 Performance Improvement Plan, it balances financial realities with ambitious goals, ensuring adaptability through annual reviews. ECDC remains committed to excellence and community impact. For more information about our 2025 Plan, please ask to speak with the ECDC Director.